Contact Us

& FAQ's

Two smiling restaurant employees wearing Shelby's uniforms and caps, with one giving a thumbs-up in a busy kitchen.

FEEDBACK

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CONTACT

MEDIA ENQUIRIES

support@shelbys.ca

FIELD SUPPORT

130-4056 Meadowbrook Drive
London, Ontario N6L 1E1

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FAQs

Are All Shelby's Locations Halal?

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Yes, all of our meat is 100% hand-slaughtered Halal.

Are you open today?

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We are open 365 days a year! This includes all holidays such as Christmas, New Years Day & Easter. Check our stores hours at shelbys.ca/locations

What are your vegetarian, gluten free or dairy free options?

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Please refer to our allergy list at shelbys.ca/allergies

Do you sell saj bread by itself?

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Yes, we do!

Do you use butter or oil on your rice?

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We use canola oil in our rice.

I am a landlord with retail space that I'd like to lease to Shelby's. Who do I contact?

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Please send information on the space available to leasing@shelbys.ca and our real estate team will respond to you.

Do you sell gift cards?

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We offer physical gift cards which are available at any of our stores, or you can purchase digital gift cards through our online ordering system here.

Do you have a mobile app?

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Yes, we do! Our newly updated Shelby’s App comes with great features like order tracking, easy repeat ordering, in-app payments, and earning points. It’s available on both iOS and Android devices.

What's the difference between Shelby's wraps and traditional wraps?

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While both of them comes in freshly baked Saj bread and your choice of regular or spicy garlic. However, Shelby’s wraps comes with your choice of protein, fries, pickles, turnips, tomatoes, sumac onions, tahini, hummus. On the other hand, Traditional wraps comes with your choice of chicken or beef shawarma, with pickles, fries pom molasses. Sumac onions and tahini are included on traditional beef wrap.

How much is your delivery fee?

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Our delivery fee ranges from $6 to $10, depending on your distance from the nearest location.

Are you a franchise company?

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Yes, we’re a franchise company, and we’re looking for passionate, community-minded franchisees who are ready to join Shelby’s and pursue their dream of owning a successful business. Learn more about franchise opportunities at shelbys.ca/franchise.

Do you do catering orders?

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Yes, we do. Our catering menu is coming soon. However, please reach out to us through the contact form above if you have a catering enquiry.

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